Privacy Policy

This Privacy Policy explains how DuskDrip (referred to as "we," "us," "our," or the "Site") collects, uses, and shares your personal information when you visit, interact with our services, make a purchase on duskdrip.store (the "Site"), or communicate with us regarding the Site and its offerings (collectively referred to as the "Services"). The terms "you" and "your" refer to any user of the Services, whether you're a customer, a visitor to our website, or any individual whose information we collect under this Privacy Policy.

We encourage you to review this Privacy Policy carefully. By accessing or using any of our Services, you consent to the collection, use, and disclosure of your information as outlined here. If you do not agree with any part of this Privacy Policy, please refrain from using our Services.

How We Collect and Use Your Personal Information

To deliver our Services, we collect personal information from a variety of sources, depending on your interactions with us. The way we use this information depends on how you engage with our Site and Services.

Beyond the specific uses outlined below, we may use the information we collect to:

Communicate with you.
Provide, maintain, or improve our Services.
Comply with legal requirements.
Enforce our terms of service.
Protect and defend the integrity of our Services, as well as our rights and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect depend on your interactions with our Site and how you use our Services. When we refer to "personal information," we mean any data that identifies, relates to, describes, or can be associated with you. Below, we outline the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as WixStores.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services
We use your personal information to deliver our Services and fulfill our contractual obligations to you. This includes processing payments, fulfilling orders, managing your account, arranging shipping, facilitating returns and exchanges, and sending notifications related to your account, purchases, or other transactions.
Marketing and Advertising
Your personal information may be used for marketing and promotional purposes, such as sending you emails, text messages, or postal mail about products, services, or special offers. We may also use this information to customize the advertisements you see on our Site and other platforms, helping to make them more relevant to you.
Security and Fraud Prevention
To protect against fraudulent, illegal, or malicious activity, we use your personal information to detect, investigate, and take necessary actions. If you register an account, it is your responsibility to keep your login details secure. We strongly recommend that you do not share your username, password, or other credentials with anyone. If you suspect your account has been compromised, please contact us immediately.
Communicating with You and Improving Our Services
Your personal information is used to provide customer support and enhance our Services. This enables us to respond effectively to your inquiries, ensure smooth service delivery, and maintain a strong business relationship with you.

We use Cookies on our Site, similar to many other websites. These small data files help enhance and personalize your experience with us.

Cookies serve several purposes:

They help us remember your actions and preferences to improve your experience on our Site and Services.
They assist with analytics, allowing us to better understand user interaction and optimize our Services.
We may allow third parties and service providers to use Cookies on our Site to customize services, products, and advertisements displayed to you on our Site and other platforms.

Most browsers accept Cookies automatically, but you can adjust your browser settings to block or delete them. However, please note that blocking or removing Cookies may affect your browsing experience, causing certain features or functions of the Site to work improperly or become unavailable. Furthermore, blocking Cookies may not entirely prevent the sharing of information with third parties, such as our advertising partners.

How We Disclose Personal Information

In specific instances, we may share your personal information with third parties for contract fulfillment, legitimate business needs, or other reasons as outlined in this Privacy Policy. These instances include:

Service Providers: With vendors or third parties who provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, and shipping fulfillment.
Business and Marketing Partners: With partners who assist in providing services or advertising to you. These partners use your information in accordance with their privacy policies.
At Your Direction or With Your Consent: When you explicitly request or consent to sharing your information, such as through shipping arrangements, social media integrations, or other user-directed actions.
Within Our Corporate Group: With our affiliates or as part of our corporate structure, to streamline operations and manage our business effectively.
Legal and Business Transactions: In the event of a business transaction (e.g., a merger or bankruptcy) or to comply with legal obligations, enforce terms of service, or protect the rights of the Services, our users, or others.

Third-Party Websites and Links

Our Site may include links to websites or other online platforms operated by third parties. If you choose to access these third-party sites, please review their privacy and security policies, as well as their terms and conditions. We are not responsible for the privacy, security, accuracy, or reliability of any information on these platforms. Any information you share on public or semi-public platforms, including third-party social media, may be visible to others and used by us or third parties without limitation. The inclusion of links on our Site does not constitute endorsement of the content, owners, or operators of those platforms unless explicitly stated.

Children's Data

Our Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its removal.

As of the effective date of this Privacy Policy, we do not knowingly "share" or "sell" personal information of individuals under 18 years of age, as defined by applicable laws.

Security and Retention of Information

We take reasonable measures to secure your personal information; however, no system or method of transmission is completely secure. We recommend avoiding the use of insecure channels to transmit sensitive information.

The retention of your personal information depends on various factors, including maintaining your account, providing Services, complying with legal obligations, resolving disputes, and enforcing our policies.

Your Rights

Depending on your location, you may have the following rights concerning your personal information:

Right to Access / Know: Request access to the personal information we hold about you and details of its use and sharing.
Right to Delete: Request deletion of your personal information.
Right to Correct: Request corrections to inaccurate information.
Right of Portability: Request a copy of your personal information or its transfer to a third party in specific circumstances.
Restriction of Processing: Request limitations on how we process your information.
Withdrawal of Consent: Withdraw your consent where it is the basis for data processing.
Appeal: Appeal our decisions if we decline a request, by responding to the denial or contacting us directly.

You may also manage communication preferences by unsubscribing from promotional emails through the provided link. Note that opting out of promotional emails will not affect non-promotional communications related to your account or orders.

To exercise these rights, contact us using the details below. We may need to verify your identity (e.g., via email or account information) before responding to your request. Authorized agents acting on your behalf must provide proof of authorization and may require direct verification of your identity.

We will respond to your request in accordance with applicable laws and will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how we process your personal information, contact us using the information below. If you are unsatisfied with our response, you may have the right to appeal or lodge a complaint with your local data protection authority, depending on your location.

International Users

Your personal information may be transferred, stored, or processed outside your country of residence. These locations may include staff, third-party providers, and partners operating in other countries.

For transfers of personal information outside Europe, we rely on legally recognized mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts, unless the destination country has been deemed to provide an adequate level of protection.

Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you'd like to exercise any of your rights, feel free to reach out to us. You can email us at duskdrip.store@gmail.com or write to us at:

DuskDrip
Swaminarayan Park 1, Vasna,
Ahmedabad, Gujarat, 380007, India.